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Privacy Policy

Last Updated: 13 January 2026

1. Introduction

Welcome to embolo.in ("embolo", "we", "us", "our"). This Privacy Policy describes how we collect, use, disclose, and protect Your information when You use our B2B delivery and logistics SaaS platform (the Service). Please read this document carefully. By accessing or using our Service, You agree to the practices described in this Privacy Policy.

2. Interpretation & Definitions

2.1 Interpretation

Capitalized terms have defined meanings under Section 2.2, regardless of singular or plural form.

2.2 Definitions

  • Account: A unique account You create to access parts of the Service.
  • Affiliate: An entity controlling, controlled by, or under common control with a party (50%+ ownership).
  • Application: The embolo software provided by the Company.
  • Company: Refers to Embolo ("we", "us", or "our"), operating via https://embolo.in.
  • Cookies: Small files placed on Your Device by websites for tracking purposes.
  • Device: Any device (computer, tablet, mobile) that accesses the Service.
  • Personal Data: Information relating to an identifiable individual.
  • Service: The embolo platform, including website and application.
  • Service Provider: Third-party companies or individuals who process data on Our behalf.
  • Usage Data: Automatically collected data about Your use of the Service and Device.
  • Website: https://embolo.in.
  • You: The individual or business using the Service.

3. Collection of Your Personal Data

We collect data to operate and improve the Service. Types of data collected:

3.1 Personal Data

  • Contact Details: Email, phone number, address, name.
  • Business Information: Company name, GSTIN, KYC documents.

3.2 Usage Data

  • Log Data: IP address, browser type/version, pages visited, timestamps, Device identifiers.
  • Mobile Data: Device model, OS version, mobile browser type.

3.3 Information from Third-Party Services

If You link or register via Google, Facebook, Instagram, Twitter, or LinkedIn, We may collect associated profile information (name, email, contacts) with Your consent.

3.4 App-Specific Permissions & Disclosures

To provide our services, our mobile applications require specific permissions. You will be prompted to grant these permissions within the app.

A. Driver App (Embolo Delivery)

The Driver App is a tool for professional delivery partners. It requires extensive access to function effectively:

  • Background Location Access: This app collects location data to enable real-time shipment tracking and delivery route optimization for vendors and recipients, even when the app is closed or not in use. This data is transmitted to our secure servers to calculate distance-based payouts and monitor delivery progress.
  • Battery Optimization & Exact Alarms: The app requires permission to ignore battery optimizations (Whitelisting). This effectively prevents the OS from killing the background service, ensuring that location tracking and order notifications are not delayed or lost during a delivery run.
  • Foreground Service: We utilize a foreground service (indicated by a persistent notification) to maintain an active connection with our servers for receiving instant order alerts and transmitting location updates without interruption.
  • Notifications: We collect permission to post notifications to alert you of new delivery assignments, order updates, and critical system messages.
  • Camera & Storage: Used for capturing and uploading Proof of Delivery (POD) photos/signatures upon successful delivery.

B. Chemist & Salesperson Apps

  • Location (Foreground Only): These apps access your location only when the app is in use to help you pin your shop address accurately or to verify sales visits. We do not track location in the background.
  • Camera & File Access: Required for uploading business documents (Drug Licenses, GST Certificates) or profile pictures during onboarding.

3.5 Local Storage Access

We may request permission to access your Device's local storage to securely store and retrieve business documents (e.g., chemist Form 20/21, GST certificates, pharmaceutical licenses). This capability enables offline access to your credentials and enhances Service performance.

3.6 Communication Permissions

Our Application may send OTPs or service notifications via SMS or WhatsApp using authorized third-party communication providers. We do not access, read, or store your WhatsApp messages or contacts without explicit user action.

4. Use of Your Personal Data

We use Your data for:

  • Service Delivery: Order placement, tracking, notifications.
  • Account Management: Authentication, support, KYC compliance.
  • Service Improvement: Analytics, performance monitoring, feature development.
  • Communication: Updates, alerts, support inquiries.
  • Marketing: Promotional offers, newsletters (opt-out available).
  • Legal & Security: Fraud prevention, dispute resolution, compliance.

5. Disclosure of Your Personal Data

We may share data with:

  • Service Providers: Logistics partners, IT providers, analytics platforms.
  • Affiliates & Business Partners: For integrated services or promotions.
  • Legal Authorities: When required by law or to protect rights.
  • Business Transfers: Mergers, acquisitions, or asset sales (with notice).

6. Cookies & Tracking Technologies

We use Cookies, Web Beacons, and similar technologies to:

  • Enable essential Service functions (Essential Cookies).
  • Remember preferences (Functionality Cookies).
  • Analyze usage and performance (Analytics Cookies).

You can manage Cookie preferences via your browser settings, but disabling Cookies may affect Service features.

7. Data Retention & Transfer

7.1 Retention

We retain data only as long as necessary for business operations, legal compliance, and dispute resolution.

7.2 Transfer

Data may be processed or stored outside Your jurisdiction. We implement safeguards to protect Your data during transfer.

8. Your Privacy Rights

Depending on Your jurisdiction, You may have rights to:

  • Access: Request copies of Your Personal Data.
  • Correction: Update or correct inaccurate data.
  • Deletion: Request erasure of Your data.
  • Objection & Restriction: Object to or limit processing.
  • Data Portability: Receive data in a structured format.

To exercise rights, contact us at customersupport@embolo.in.

9. Security of Your Data

We implement industry-standard measures (encryption, access controls) to protect Your data. However, no system is 100% secure.

10. Children's Privacy

Our Service is not directed to anyone under 13. We do not knowingly collect data from children under 13.

11. Links to Third-Party Sites

The Service may include links to external sites. We are not responsible for their privacy practices. Please review their policies.

12. Changes to This Privacy Policy

We may update this Policy. We will notify You via email or prominent notice on the Service and update the Last Updated date.

13. Contact Us

For questions or requests, contact us:

🌐 https://embolo.in/contact/